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Process Improvement

Descriere

Ce facem dimineata, din momentul in care ne trezim pana cand plecam de acasa? O succesiune de activitati, nu-i asa?

Dar la serviciu, de cand primim o solicitare de la un client intern sau extern, pana cand o indeplinim? Evident, tot o succesiune de activitati.

Aceasta este definitia cea mai simpla a unui proces: o succesiune de activitati care duc la un rezultat.

Daca sunteti implicati in procese care va dau dureri de cap sau care nu duc la rezultatul dorit, acest cursul Process Improvement este pentru voi!

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